Privacy Policy

Introduction

Welcome to SitStayNotes. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our pet sitting management platform.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Display name
• Password (encrypted and securely stored)
• Account creation date

Pet Information

You may choose to provide information about your pets, including:

• Pet name, species, breed, age, and photos
• Health information (allergies, medications, conditions)
• Veterinarian contact information
• Daily routine and behavioral notes
• Emergency contact information
• Home access instructions and WiFi credentials

Visit Updates

When sitters log visits, we collect:

• Visit date and time
• Activity notes and photos
• Sitter name (optional)

Usage Data

We use Vercel Analytics to collect anonymous usage statistics to improve our service. This includes page views, navigation patterns, and performance metrics. No personally identifiable information is collected through analytics.

How We Use Your Information

We use your information to:

• Provide and maintain the SitStayNotes service
• Create and manage your account
• Store and display your pet profiles
• Enable sharing of pet information with authorized sitters
• Send visit updates and notifications
• Improve our service through anonymous analytics
• Respond to your support requests
• Ensure security and prevent fraud

Data Storage and Security

Your data is stored securely using Supabase, a trusted database platform with enterprise-grade security:

• All data is encrypted in transit using SSL/TLS
• Passwords are hashed and never stored in plain text
• Database access is restricted and monitored
• Regular security updates and backups are performed
• Pet pages can be protected with optional PIN codes

Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your data is only shared:

• With sitters you explicitly authorize through shareable pet page links
• With service providers necessary to operate our platform (Supabase, Vercel)
• When required by law or to protect our legal rights

Your Rights

You have the right to:

• Access your personal data at any time through your account
• Update or correct your information
• Delete your account and associated data
• Export your data
• Revoke access to pet pages by deactivating shareable links
• Opt out of analytics through browser settings

Cookies and Tracking

We use essential cookies to maintain your login session and remember your preferences. Vercel Analytics uses minimal tracking to collect anonymous usage statistics. You can disable cookies in your browser settings, but this may affect functionality.

Children's Privacy

SitStayNotes is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy or your data, please contact us at hello@pragmaticbear.com